Effective Date: September 9, 2024.

Last Updated on: September 9, 2024.

Introduction

At MYSTiQUE AI (“we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how and why we might collect, store, use, and/or share (“process”) your personal information when you visit our website at
https://mystiqueai.com/, interact with our marketing campaigns, or use our services. By using our website or engaging with our marketing efforts, you consent to the practices described in this policy.

Acceptance of this Privacy Policy

By using the website and our other services and any webpages and content therein, you consent to the collection and use of information by us in accordance with this Privacy Policy, and your continued use indicates acceptance of any modified or updated terms.
If you still have any questions or concerns, please contact us at [email protected]. If you are a California resident, please also see Appendix A, “Privacy Information for California Residents,” for supplemental California-specific privacy information.

Information we Collect

• Information You Provide/Disclose: We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, participate in activities on the services, or otherwise contact us. This may include your name, email address, phone number, and any other information you choose to share.
• Sensitive Information: We do not process sensitive information.
• Automatically Collected Information: We may automatically collect certain information about your device and how you interact with our website when you visit, use, or navigate the services. This information does not reveal your specific identity (like your name or contact information) but may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information is primarily needed to maintain the security and operation of our services and for internal analytics and reporting purposes. We may use cookies and similar technologies to collect this information.

The information we collect includes:

• Log and Usage Data: Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings, and information about your activity in the services (such as date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings.

How we Use/Process your Information

We process your personal information for a variety of reasons, depending on how you interact with our services, including:

• To Provide and Improve Our Services: We use your information to operate, maintain, and improve our website and services. This includes identifying usage trends, determining the effectiveness of promotional campaigns, and evaluating and improving our services, products, marketing, personalizing your experience, responding to inquiries, and providing customer support.
• Marketing and Communication: With your consent, we may use your information to send you marketing communications, such as newsletters, promotional offers, and updates about our products and services. You can opt-out of these communications at any time.
• Analytics: We may use your information to analyze trends, track user behavior, and gather demographic information. This helps us understand how our website is used and improve our marketing efforts.

When and With Whom we Share your Information

• Service Providers: We may share your information with third-party service providers, vendors, contractors, or agents (“third parties”) who help us operate our website, conduct marketing campaigns, or perform other business functions. These providers are contractually obligated to protect your information and only use it for the purposes we specify.
• Legal Requirements: We may disclose your information if required by law or in response to a valid legal request, such as a court order or subpoena.
• Business Transfers: In the event of a merger, sale of company assets, financing, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
• Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
• Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.

Use Of Cookies and Other Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, or to tailor advertisements to your interests (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.

To the extent these online tracking technologies are deemed to be a “sale”/”sharing” (which includes targeted advertising, as defined under the applicable laws) under applicable US state laws, you can opt out of these online tracking technologies by submitting a request as described below under section “Do United States Residents Have Specific Privacy Rights?”

Do we Offer Artificial Intelligence-Based Products?

As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, “AI Products”). These tools are designed to enhance your experience and provide you with innovative solutions. The terms in this Privacy Policy govern your use of the AI Products within our Services.

Our AI Products

Our AI Products are designed for the following functions:

• AI Automation

All personal information processed using our AI Products is handled in line with our Privacy Policy and our agreement with third parties. This ensures high security and safeguards your personal information throughout the process, giving you peace of mind about your data’s safety.

Your Choices

We believe in giving you the power to decide how your data is used.

• Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in those communications or by contacting us directly.
• Cookies: You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.

How Long Do we Keep your Information?

• We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
• When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

International Transfers of Personal Data

For Personal Information, which may be collected or transferred outside the US, specifically to the European Union (EU), will be subject to the applicability of the General Data Protection Regulation (GDPR).

1. MYSTiQUE AI is located in the United States. Please note that by using our Website, you give us your express and informed consent to transfer the Personal Information that you provide us out of your country of residence to the United States, and to process it in the United States.
2. We may transfer the Personal Information we collect about customers and users to countries other than the country in which the Personal Information was originally collected. These countries may not have the same data protection laws as the country in which you provided the Personal Information. When we transfer Personal Information to other countries, we will protect the Personal Information as described in this Privacy Policy and comply with applicable legal requirements providing adequate protection for the transfer of Personal Information to countries outside the originating country.
3. By providing us with your Personal Information, you consent to this transfer to the U.S. which your country may not consider providing for adequate privacy protections. You may withdraw your consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent prior to its withdrawal.

Your Rights (As per GDPR):

We undertake to respect the confidentiality of your Personal Information and to guarantee you can exercise your rights. You have the right under this Privacy Policy, and by law if you are within the EU, to:

• Request access to Your Personal Information. The right to access, update or delete the information we have on you.
• Request correction of the Personal Information that we hold about you.
• Object to processing of your Personal Information.
• Request erasure of your Personal Information.
• Request the transfer of your Personal Information.
• Withdraw your consent.
• Submit a complaint to MYSTiQUE AI if you are not satisfied with how MYSTiQUE AI is processing your Personal Information.

How do we Keep your Information Safe?

Security:
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

Children’s Privacy:
We do not knowingly collect personal information from children under 13. In the event that we learn that we have collected personal information from a child under the age of 13 without parental consent, we will delete that information and otherwise comply with the requirements of any applicable law including the Children’s Online Privacy Protection Act. If you become aware of any data we may have collected from children under age 13, please contact us at [email protected].

What are your Privacy Rights?

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details below.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.
If you have questions or comments about your privacy rights, you may email us at [email protected].

Changes to this Privacy Policy

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: [email protected].

How Can you Review, Update, or Delete the Data we Collect From you?

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.

Appendix A

Privacy Information for California Residents

Effective Date: September 9, 2024

This Appendix applies solely to individuals who reside in the State of California (“consumers” or “you”). This Appendix complies with the California Consumer Privacy Act of 2018 (“CCPA”) as amended by the California Privacy Rights Acts of 2020 (CPRA), and any terms defined in the CCPA have the same meaning when used in this Appendix. This Appendix supplements the MYSTiQUE AI Privacy Policy and does not apply to Personal Information outside the scope of the CCPA.

We may provide additional data privacy information by using a supplementary privacy notice with activity-specific or offering-specific information.

1. MYSTiQUE AI as a Service Provider

When we act as a service provider for our customers, we collect personal information on behalf of our customers subject to our contractual obligations. When we act as a service provider, we follow the instructions of our customer on how to process personal information on our customer’s behalf. The provisions of this Appendix do not apply to the personal information that we process on behalf of our business customers.

2. What Personal Information we Collect and how we Share it

The chart below lists the categories of personal information that we may collect and have collected in the past 12 months and how we share such information.

Sensitive Personal Information

• State or Government issued identification such as a consumer’s social security, driver’s license, state identification card, or passport number.
• Financial Information such as a consumer’s account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account.

Retention: For each category of personal information, MYSTiQUE AI retains your personal information only for as long as necessary, based on retention criteria including:

• The time required to fulfil the business or commercial purposes for which personal information is processed,
• The time required to comply with legal and regulatory retention requirements, and
• The time required to maintain contractual and customer relationships.

3. Where we Collect Personal Information From

We may collect personal information from the following sources: you, your agent, our other customers, service providers, ad networks, data analytics providers, social media networks, and online third party marketplaces.

4. How we use Personal Information

We may use personal information in the following ways:

• To provide you with information, products, or services;
• To advertise or market to you;
• To improve our services and products;
• To secure and monitor our website and services;
• For consumer research and conducting surveys;
• To conduct giveaways or contests; or
• For our own legal obligations and business needs.

5. Sale and Share

CCPA defines a “sale” of personal information broadly to include more than exchanges for monetary purposes. A sale can include personal information shared with a third party for “valuable consideration,” or information shared with a third party (even if they are performing services on our behalf) if they are permitted to use the information for their own purposes.

We do not sell your personal information (as the term sell is commonly understood) for monetary payment. However, some advertising partners may use cookies, pixels, and other technologies to collect personal information on our website or services, and this may constitute a “sale” under CCPA. MYSTiQUE AI may have shared certain personal information with third parties, such as advertising technology partners, data analytics providers, and social networks for the purpose of targeted advertising.

6. California Residents’ Rights and Choices

As a California resident, you have the right to:

• Access to Specific Information and Data Portability Rights (“Right to Know”): Request details about our collection and use of your personal information.
• Deletion Request Rights: Request the deletion of some or all of the personal information we have collected, subject to certain exceptions.
• Exercising Your Rights: Submit a verifiable consumer request via our website or by contacting us via email.
• Response Timing and Format: We will respond to verifiable consumer requests within 45 days, with extensions if necessary.
• Non-Discrimination: You have the right to not be discriminated against for exercising any of your CCPA rights.

7. Authorized Agent

You may use an authorized agent to submit a request about your personal information. You must provide the agent with written authorization, and you may be required to verify your own identity.

8. Other California Privacy Rights

California’s “Shine the Light” law permits users of our website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at the provided contact informa