Reimagining Policy Requests: Why Intelligent Orchestration, Not Automation, Defines the Future of Insurance Operations
Over the past 10-15 years, the insurance industry has made significant investments in operational modernization. Deploying RPA, rule-based workflows, and straight-through processing. These efforts have streamlined repetitive tasks and delivered measurable efficiency gains. But they’ve fallen short of transforming complex, customer-facing journeys like new policy requests. New policy requests are rarely linear. From initial inquiry […]